Requirements:
- Grade 12
- Carer training is advantageous
- Proven experience in a supervisory role
- Experience within a hospital or clinical setting would be advantageous
- Precise and reliable reporting
Skills and Attributes:
- Exceptional leadership and managerial abilities
- Highly skilled in time management and organisation
- Effective task prioritisation and management
- Strong conflict resolution capabilities
- Competence in guiding and supporting team members
- Adaptable and flexible in various situations
- Demonstrates responsibility and accountability
- Excellent critical thinking and problem-solving abilities
- Willingness to engage directly with residents as needed
- Ability to motivate and inspire team members
- Skilled in managing departmental matters with strict confidentiality
- Accurate adherence to instructions and protocols
- Outstanding interpersonal skills
- Proficient in computer use
- Professional demeanour and etiquette
- Ability to perform well under pressure
Duties & Responsibilities:
- Lead, supervise and inspire our clients Carer Team to deliver outstanding physical, social, and emotional support to all residents/patients
- Support and guide the team to achieve daily performance goals
- Ensure adherence to policies and procedures
- Provide training to both new and current staff
- Identify training needs within the department
- Ensures that internal procedural training plan is up to date
- Oversee smooth and efficient daily operations
- Ensure staff are presentable and well-groomed at all times, this would include ensuring staff are wearing correct uniforms
- Plan and prepare employee work schedules for every day operations according to patient/resident care plans
- Ensure that records of carer tasks completed are up to date and readily available
- Assist with the weekly checklist of the patient bells and panic buttons
- Conduct daily morning briefings to discuss workflow, staff allocation, communicate expectations and to address any arising matters
- Collaborate with healthcare professionals to coordinate care plans and ensure holistic support for residents/patients.
- Respond promptly to emergency situations, providing guidance and support to the team
- Engage with carer staff to address performance and personnel related matters
- Conduct quality checks to maintain a supportive environment for residents/patients
- Report concerns to management and assist with department administration
- Participate in the recruitment and on boarding of new carers, ensuring they meet facility standards
- Assist the manager with staff probation meetings
- Assist manager in evaluating employee performance and recommend personnel actions such as promotions, transfers and disciplinary actions
- Orientate new staff members to the role and facility
