Services Manager (Hospital Group) – Kimberley, Northern Cape 61 views
Job Overview
- A recognised 3 –4-year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related
- SAP Experience preferable
- Minimum 3 years’ experience managing large teams
- Experience managing SLA’s and contracts of outsourced services
- Knowledge and exposure in Industrial Relations.
- Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services
- Experience within the Healthcare sector advantages – Other industries include Hospitality, Retail, FMCG or related sectors
The main purpose of this position:
Effective and efficient coordination and management of the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people
Services managed may include Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops. Other tasks will be discussed on an Ad-hoc basis to include special Projects, etc.
Duties & Responsibilities:
- Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
- Driving and monitoring conformance to SLA, identify gaps and implement corrective action
- Effective relationship building with internal and external stakeholders
- Participating actively, where necessary, on internal and external review meetings
- Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
- Identifying alert and incident trends and drive corrective actions
- Ensuring compliance to client’s Quality Audit standards ISO 9001:2008 (this is work in progress)
- Submission of weekly Project planner reports to Manco and HM
- Participating in budgeting process and monitor performance against budget
- Ensuring the hospital facility is always in a clean and in habitual state
- Complete CAPEX contract scope changes for all permanent changes in services scope
