Unit Manager – Neonatal ICU (Health Group) – Sebokeng, Gauteng 248 views

Requirements:

• Cur in General Nursing.
• Paediatric Advanced Life Support (PALS) certification
• Neonatal Resuscitation Program (NRR) certification
• BLS
• Current registration as Registered Nurse with the South African Nursing Council
• Cur Clinical Nursing Science Neonatal Nursing Science
• Nursing Administration
• Business Management qualification advantageous
• Updated ACLS/PALS/ATLS advantageous
• At least two years of appropriate experience in the workplace as registered nurse
• 3+ years’ experience at a managerial/supervisory level
• Experienced in Neonatal Nursing / care
• Experience within a private hospital environment advantageous

Role Specific Knowledge

• Advanced Midwifery
• Neonatal Nursing Science
• Child Nursing Science
• Medical and Surgical Nursing Science

Skills

• Excellent attention to detail
• Critical-thinking and problem-solving skills
• Ability to work under pressure
• Familiarity with NICU equipment
• Strong verbal and written communication skills

The main purpose of this position:

To plan, monitor, coordinate and oversee the Unit’s operations and processes to ensure quality patient care and the overall running of the unit including but not limited to managing the ward clerks, RN, EN and ENA’s roles and responsibilities

Take responsibility for the mentoring, coaching, training and development of nursing staff and managing the Unit budget and ensuring cost saving and stakeholder engagement

Duties & Responsibilities:

Plan, monitor, coordinate and oversee the unit’s operations

• Plan and organise multiple work outputs by assigning tasks and priorities and continuously reviewing objectives and goals in line with the Unit standards
• Plan, organise, supervise and assess quality nursing standards and ensure efficient and effective execution of the required tasks
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities
• Translate and drive adherence to the relevant regulatory principles and standards across the unit as set out by the SANC and other regulatory bodies
• Act as the liaison between nurses and other departments, whilst engaging with relevant stakeholders to ensure operational efficiencies are coordinated to improve overall effectiveness of unit activities in line with hospital requirements
• Manage the provision of round the clock care to premature and severely ill new-born infants
• Oversee the Performing of essential medical procedures such as inserting intravenous lines, performing tests and administering medications

Quality, Risk and emergency preparedness

• Implement, monitor and control service delivery processes according to quality standards, policy, and compliance and governance requirements
• Ensure the alignment and implementation of end-to-end standard operating procedures / processes in line with hospital policies
• Review existing unit delivery processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Organise and monitor stock levels to maximise efficiency, ensuring an effective stock management system is implemented in Units
• Ensure that clinical equipment is managed appropriately by staff and that care is taken in terms of prevention of damage to equipment
• Manage ward clerks, RNs, RNAs as well as ENAs within area of accountability and drive service optimisation
• Conduct environmental and patient safety checks within the ward taking prompt action when required, to meet set clinical quality standards per agreed policies and procedures

Patient Advocacy and Internal/External Relationships

• Conduct ward rounds to ensure compliance with protocols, security, safe patient environment, policies, procedures and the Group’s patient care standards
• Inform and educate patients about the Group’s complaints procedure and “The Voice” patient experience platform
• Participate in multi-disciplinary team meetings, review, discuss and co-ordinate best approach to overall patient care
• Build mutually beneficial relationships with doctors and other professionals in terms of meeting the needs of patients and enhancing patient care
• Collaborate with Nursing Manager in identifying and implementing actions to improve service quality and problem resolution within the unit
• Advocate for and encourage the provision of emotional support to parents and family members of infants in the Neonatal ward

Customer Service Delivery and Excellence

• Report, analyse and manage customer relations in the Unit including feedback on patient experience and satisfaction and implement improvement opportunities
• Develop positive relationships and promote a culture of professionalism and excellence in area of accountability
• Contribute to a culture of internal and external customer service excellence, which builds positive relationships and provides opportunities for feedback and exceptional service
• Implement processes which build customer service delivery excellence and encourages others to provide exceptional service

Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

• Build professional long-term relationships with internal (Doctors, Nurses, Hospital Administrators)
• Work with internal key leaders to build an escalation chain for internal crises (patient care and unit ops related)
• Collaborate with the paediatrics, maternal and any other relevant unit to ensure adequate care and availability of resources for Neonatal patients
• Build mutually beneficial relationships with doctors and other professionals in terms of meeting the needs of patients and enhancing patient care
• Collaborate with Nursing Manager in identifying and implementing actions to improve service quality and problem resolution within the unit.
• Build mutually beneficial relationships with Doctors and other clinical and allied professionals with the aim of meeting patient needs and improving quality of care

Coordinate, monitor and supervise the performance of direct reports

• Implement people resource planning in line with delivery and performance objectives
• Conduct on the job training, coaching and mentoring to direct reports to ensure development of team and improvement of overall service delivery
• Contribute to the successful implementation of change initiatives by providing support related to own area of specialisation/accountability
• Clearly define goals and objectives and provide direction, coaching and regular feedback
• Ensure timesheets, leave, and travel requests are submitted and approved timeously
• Ensure compliance with all HR policies, procedures and standards
• Implement people resource planning in line with delivery and performance objectives
• Conduct on the job training, coaching and mentoring to direct reports to ensure development of team and improvement of overall service delivery
• Contribute to the successful implementation of change initiatives by providing support related to own area of specialisation/accountability
• Monitor costs or expenses within approved budget to achieve cost efficiencies and reduce waste

Comply with cost controls in order to achieve Unit budget

• Report on cost usage that reflects delivery of planned work within agreed parameters
• Oversee the detailed recording of medical consumables to ensure accurate billing
• Identify and implement opportunities for cost reduction and to streamline processes
• Identify repeat failures that contribute to wastage
• Escalate potential risks that may lead to increased costs or financial losses
• Draw up a budget in alignment with operational delivery plans, monitor effectiveness and report on variances.
• Implement, manage and report on cost effectiveness and communicate or escalate any shortfalls

Adhere to and improve reporting processes for the area of responsibility

• Compile and report on operational information to feed into management decisions and support the hospital’s tactical strategy and efficiencies
• Adhere to statutory standards, policies and procedures within the unit to ensure compliance at all times and take remedial action where necessary
• Monitor, analyse and audit the key business processes and metrics